Our Return & Exchange Policies

Did we make a mistake? If there was an error packaging your order, we will do whatever it takes to make sure that you receive the correct item. We won't settle for anything less than 100% customer satisfaction.
Do you need to send the shirt back to us for a refund or exchange?
It's easy!
Please contact us via email, and we will be happy to assist you in getting the wrong order back to us.

We offer four different return/exchange options:
1. Refunds: Request a refund minus any applicable shipping costs.
2. Exchange without New Purchase: You are welcome to send the item back and request an exchange for an item of equal or lesser value. If you are exchanging for an item of greater value than the item returned, please include a note with your personal email so we can send an invoice.
3. Exchange with New Purchase: You are welcome to exchange by ordering a new item online and then send the item that is no longer wanted back for a refund minus shipping. For this option you will need to include a copy of the new Invoice Number with the return.
4. No refunds: Personalized or customized items cannot be refunded unless an error in customization was made.
Contact us for approval then please send the items back to:

PO Box 16593
Sugar Land, TX 77496

Things to consider for your return: 
* Time - Refunds must be requested within 14 days of the purchase order
* Method of refund - Your refund, once approved, will be refunded to the method of purchase
* Product condition - The item be unworn, unused and in new condition in order to return?
* Refund contact info - To initiate a refund please contact us by email: info@mosaicmms.com 
* Shipping - There is no restocking fee, but buyer must pay return shipping.

The vast majority are 100% cotton and heavy weight cotton with some cotton\poly blends as well. They are tagged, bagged and ready for action! We print our larger sized tees (2XL-5XL) on heavier weight cotton due to demand.
Mastercard, Visa, Discover Card, American Express; PayPal
To extend the life of your shirts, wash them inside-out in cold water and line dry.
We do our best to keep inventory in stock. All items in your order must be in stock before your order ships. If the items are not in stock order time can exceed stated time.
Coupon codes can be applied during the first step of checkout, where you can see thumbnails of your item in your cart. Please note that we do not allow coupon code stacking; orders found with stacked coupons may be voided
We attempt to be as accurate as possible; however, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
If an item is lost in shipping and not marked as delivered by USPS, we will cover reshipping costs of the goods. Please send us an email with your name and order number.
If USPS has marked the package as delivered to the address entered at checkout but you have not received it, please call USPS and open a case for non-receipt of product.
Risk of Loss: The title of all goods transfers to the buyer at the point of destination.
Disputes: Any dispute relating in any way to your visit and purchases at our parent site or other auxiliary websites shall be adjudicated in any state or federal court in Houston, TX, and you consent to exclusive jurisdiction and venue in such courts. 

Mosaic Media Solutions: PO Box 16593   Sugar Land TX 77496
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